Account Set-up
- Can I access the platform from anywhere?
- Can I use the app to accept and reject applications?
- Do I need to keep changing my password?
- I am receiving notifications that I shouldn't be receiving, what shall I do?
- I need to arrange a login for someone, how do I do this?
- Can I find out who published a shift/ changed a shift/approved a candidate?
Filters
Dashboard
- Can I tell the vaccine status of a candidate?
- When I click on a specific day on the calendar, what do the different colours on the right mean?
- The number of shifts showing on the calendar each day is different to the number of entries in the right-hand column beside it - why is this?
- My dashboard keeps showing cancellations at the top of the screen, how can I remove this?
Publish a Shift
- How do I search for the template that I would like when posting a shift?
- I have many templates, how can I easily identify the one I want?
- Can I edit a template if I have made a mistake?
- I’m trying to post a shift, but the next button is not working
- I need to post the same shift on multiple days, how do I do that?
- I need more than one candidate for the same shift, how do I do that?
My Shifts
- I've posted a shift incorrectly, how can I delete it?
- I have posted a group of shifts using the repeat booking feature, I now need to edit all of the shifts, how can I do this?
- The system won't let me approve a candidate for a shift - why?
- A shift is showing as out of sync on LN, why?
- A candidate has completed a shift that was published on Locum's Nest but cannot apply to it, what can I do?
- How can I tell what grade a candidate has applied for?
Timesheets
- What are the timesheets requiring attention?
- Can the candidate change the rate on their timesheet compared to their application?
- Can the candidate change the grade on their timesheet compared to their application?
- Is there a time limit for candidates to submit timesheets?
- A candidate has submitted an ad-hoc timesheet to the wrong department, can you change it?
- Where can I see if a break has taken place?
Passport Plus
- How can I see the candidates that are on our staff bank on Locum’s Nest?
- What does the coloured dot next to the candidates picture on their application mean?
- I can see the staff bank list but I cannot edit it/add any payroll numbers?
- I need a candidate added to the staff bank, who do I speak to?
- I need to add somebody to the staff bank, how do I do this?
- What happens when I decline a candidate's staff bank affiliation request?
Export Data
Cascading to Agencies
- How do I cascade a shift to an agency?
- How do I approve/reject an agency bid?
- Can an agency cancel any approved bid?
- Why can't I approve a bid from an agency?
- Can an agency worker be approved for two bids at the same time?
- I am getting an error that I can't approve a bid as there is an approved overlapping bid, what does that mean?
Locum's Nest App
- What happens when a candidate has changed their phones?
- If the candidate's phone has no reception on site, will they still be able to submit a digital timesheet?
- How can a candidate produce an ad-hoc timesheet?
- Can the candidates share shifts to other candidates that are outside our staffbank?
- A candidate is trying to register on the Locum’s Nest app but can't find their profession, why?
Link
- A candidate is on annual leave but they have accepted a shift on Locums Nest, how will it show on the rota?
- I need to edit a shift converted from Rotageek, do I have to do this on Locums Nest and Rotageek?
- When I convert a shift from Rotageek, where do I put the description for the shift for Locums Nest?
- A candidate has been approved for a shift on Locums Nest but it isn’t showing on Rotageek, why?
- If a candidate cancels a shift on Locums Nest, will it be removed from Rota geek?
- I am getting this error message ‘Cannot perform update as shift is already live on Match. Please review manually’ what does it mean?
Community
- How do I edit my draft articles/surveys?
- I can’t click ‘Add question’ button when trying to write a survey, why?
- When writing a survey, can I delete a question?
- Can I edit unpublished articles/surveys?
- Can I edit an article/survey while it is live?
- Why can’t I upload a picture to an article?
Intelligence
- How can I get onto the Intelligence dashboard?
- Can I change the time period that the figures reflect on the Intelligence reports?
- I can only see one report on the Intelligence dashboard, how do I see the rest of them?
- Can I customise the reports that I can see on the Intelligence dashboard?
- How do I request access to the Intelligence dashboard?