A candidate has contacted me to say that they have not received payment for a timesheet, who can help?

You can check the status of the timesheets under the 'Timesheet' tab. The different timesheet statuses and their meanings are outlined below:

Received - it is pending first level of authorisation so please contact the relevant manager to request sign off

Digitally approved - it is pending second level of authorisation so please contact the relevant manager to request sign off

Ready for payment – it has not yet been sent to payroll but will be sent on the next Friday

Sent to payroll – the timesheet has been sent to payroll and will be paid in line with the organisation's  timescale. The candidate will need to contact the payroll department for confirmation on when this will be